Ticket and refund policy
Last updated 2 September 2026
Trader details
- Legal name
- UMOJAHUB LTD, trading as UmojaHub
- Company number
- 17421190 (registered in England and Wales)
- Address
- 114 Cedar Road, Southampton, SO14 6TH, United Kingdom
- VAT
- Not registered for VAT.
- Buyer support
- hello@umojahub.co.ukWe aim to reply within two working days.
UmojaHub supplies the ticketing service and collects the booking fee shown at checkout. The association named on the event page is the event organiser and the seller of the ticket.
Who decides a refund
The association named on the event page is the event organiser. It sets the event-specific cancellation and refund terms and decides requests, subject to applicable consumer law. UmojaHub supplies the ticketing service and processes an authorised refund through the original payment route.
Before requesting a refund
Check the event page and any confirmation email for event-specific terms, then contact the organiser using its published contact route. Include the order reference, event name and the email used at checkout. Do not send card details.
Cancelled or materially changed events
If an organiser cancels an event or makes a material change, it should explain the available remedy and how to request it. Your statutory rights are not reduced by this policy. Booking-fee treatment will be shown or explained for the particular cancellation and must follow applicable law.
Processing
An authorised association finance user must record a reason and confirm the refund. Approved card refunds are submitted to Stripe and returned to the original payment method. Bank processing times vary. Once a paid order is fully refunded, its tickets are void and cannot be used for entry.
Free tickets and transfers
Free registrations have no payment to refund. If you cannot attend, contact the organiser so it can release capacity or advise whether a ticket may be transferred. Do not sell or transfer a ticket where the organiser’s event terms prohibit it.
Help
If you cannot reach the organiser or believe a refund has not been processed as confirmed, contact hello@umojahub.co.uk with the order reference. See also the UmojaHub terms and privacy notice.